Decision SystemsDiscuss a decision

Decisions to build around

People, places and
recurring commitments.

Some decisions come back every week: who covers a session, where the hours go, or whether a change is worth keeping.

Education providers, volunteer networks and sports organizations all face these questions. A useful tool starts with the people making the decision and the rules they need to follow.

01 / SCHEDULING
14:00—17:00
N-14I-01
N-15I-01
N-16I-03
R-14I-04
R-15I-02
R-16I-02
48 seats covered $322 / $340 cap

Scheduling & assignment

Who should cover what, where and when?

Useful inputs
Who is available, what they can teach, which rooms you have and what each assignment costs. Your current schedule and rules are enough to start the conversation.
What you can use
A schedule your team can update, checks for broken rules and a comparison with the current plan. Export the result for the people who need it.
Run the scheduling example
02 / ALLOCATION
40hours
16 / Local24 / Central
One shared resource Two service commitments

Resource allocation

Where should limited time and money go?

Useful inputs
The hours or money available, how much each location can handle and the commitments you need to keep.
What you can use
A plan for dividing resources that shows what each choice gives you and what it costs. Update it when capacity or priorities change.
Try the allocation example

Testing a change

Before a wider rollout,
plan how to test it.

Decide what to measure and how to compare results before you start. Then ask whether any improvement is large enough to justify the time and cost.

See an example evaluation plan

Analysis in support
of the tool.

Demand & capacity planning

Use past activity to plan for busier and quieter periods. Account for seasonal patterns, missing records and changes in how you work, then use the forecast to inform staffing.

Discuss demand planning

Pricing & service options

Compare service options against their costs, the capacity you have and who can access them. Test a change when the available evidence supports it.

Discuss pricing

Retention & outreach

Work out who might benefit from a call or reminder, what your team can manage and who has agreed to be contacted. Predicting who might leave is only part of that question.

Discuss retention

When is a custom tool worth it?

Sometimes the right answer is an existing app, a spreadsheet or a change to the process. Custom work makes sense when those options cannot handle important rules and solving the problem is worth the effort.

How we decide what to build

Tell us what your team needs to decide.

Describe how you handle it now and what gets in the way.

Discuss a decision